Combo E no longer charges at full range.

Hi. Our Combo E has actually a range (according to the display) of 280Km with full battery For about two months I have only reached the 240Km range at 100% charging condition. Also interesting: I slowly charged the battery over night to just under 52% and in the display stood a range of 190Km…if I set it up, it would be just under 380Km at 100%, which absolutely doesn’t fit. We then drove about 4Km, put in a short break and when we wanted to continue, stan d suddenly 50% un 102Km in the display. Workshop appointment we have, but lasts a little longer. I wanted to check here if someone had it before and where the error can be most likely… BMS or battery greetings