Felt crooked

This morning I brought my rims and tires to the workshop so that they could finally be reared. All new parts. In the afternoon I got the call that a rim is totally crooked. Now I wonder how something like this can happen. They were completely new and were always transported in the cardboard box. Now I can go there tomorrow, pick them up and slap the ATU guys on the counter. I’m curious if they turn themselves in stupid. Even if they don’t, I’m sure I’ll be able to w Is it possible to find out whether the new rim is ok or do I have to go back to the workshop? Is there always a few km for driving. Can you ask ATU for the costs incurred, such as the (unnecessary) workshop costs? Actually I make a big deal around the shop, but in this case the offer was too good. Well.