Heck wiper arm change V70 MJ07??

Hello dear community, Last week at the petrol station stop, when cleaning the rear window of the windscreen wipers, almost all plastic clips of the wiper have broken down and it has broken down into its prime factors. Therefore, during part shipping, specializing in automobiles of Nordic origin, flights ordered a new arm, looked at YouTube change instructions and adjusted for a quick and trouble-free change —> Mistake. Have tried with all mitts to remove the arm from the shaft and have no success. May not even be so firm as to jerk off the engine inside. Does anyone have a tip??? PS: In the appendix an image showing the battle tracks at the wiper arm… Thank you in advance for the help! Salocin