Problem with headrests Fondsitze Premium

We are one week proud owner of a Phaeton 3.0 TDI Bj 07/07 GP1 with almost 20,000 km on the clock. It’s really fun. It took a long time but finally we found a car that fit from equipment price and mileage. The good one has pretty much everything that the driving has pleasant and comfortable (comfort seats, ACC, side assist, DSP etc) and also the maldeite fund seat system Premium; we thought with it my 8 year old son something good (seat heating and massage are also really great) but the automatic testing of the headrests in the highest position is both for my son and for my wife (1,70m) an absolute NoGo; the head is supported null; in the operating instructions there are felt 38 warning signs with the indication that the correct adjustment of the headrests is living and on the rear seat is not to be appreciated with the answer, but the head is really to be found in the middle of a headrest.