Hello together, I have already seen some entries and may just briefly describe my situation. In April 2019 I ordered a device at @Skandinav which was not delivered until today. I never received an answer to my requests via email about the ticket system and the tickets are no longer visible to me. On Facebook I got a reply back in which was written that there is a new version of the device and that can last a little longer (which would have been fine for me). I wanted to know however when the approximate delivery date will be no longer an answer came to what. I then made a call back 3 months ago (email) to which the answer came that this is only possible when I received the device. 2 months ago I then put on a registered letter in which I mentioned the delay in delivery and a deadline. If this deadline is not met, I will be asked to get my money back. Unfortunately, this registration came back with the status: Not picked up by the recipient. My goal here is not to make the company bad I would ask for support maybe we can somehow take it together so that others does not happen the same way.