Hello I just came from Mercedes-Benz and smart branch in Göttingen, where I among other things wanted to buy the spark plug-out puller part no. A 638 581 02 67 for the purpose of changing spark plugs. it is a simple, punched sheet metal part, which should cost on the basis of the information in Internet under 10 EUR. (Thanks to baroni /smart forum for the picture below). Unfortunately, the people there do not want to sell the part to me. No hope. I find this handling with customers in principle quite a pity and unfavorable for the branch itself, because with more important workshop work on my two cars and with the upcoming purchase of a new car, I will certainly make a big deal for this company. And that for such a lapality… Anyway, I need this part to unharmedly undress the plugs and turn now to the members of this forum with the question whether someone who owns this part would be willing to lend me the part. Of course I would take over all the shipping costs. Anyone who wants to help me would be very grateful. Please send me back with e-mail.