Customer Service Experiences

Hello municipality, I have been a Evoque driver for 1year and therefore LR customer. Now the first service is available. Inquiry at LR dealer due to service appointment answer: 6-7weeks waiting time The workshop is located about 35KM from my place of residence, therefore my question about handling, replacement car whatever??? Answer: can be made for 59.-EUR/day As a second vehicle we have a Cooper S- at BMW there is either replacement car for free or pick-up or driving service. What experiences do you have?