Menu “Open and Close” is not available

How can you call the menu “Open and Close” at the T-Cross, if the message “The function is not available at the moment” appears continuously? Thus, the function for opening the windows can not be set for my vehicle. In the encodings the corresponding parameter (ENG148616-ENG149201-ZV Comfort (window lifter)-Funk_Comfort_oeffnen,aktiv ,7) is already set right from the factory. So far all attempts with user change, privacy settings, Zweitschl Unfortunately, even my VW workshop could not help.