AW (working value) Manufacturer specifications – Search

Hey community, I’ve already searched the Internet but found nothing.. maybe someone can help me here. Since it turns out that I can’t trust my workshop now I’m now looking for the AW-manufacturer specifications to at least understand the work. In the workshops the workshop masters often look into the computer to tell someone how long they need for a certain work and what that will cost. ndwo, how long can the change of crossbars MAXIMAL last. Now the workshops indicate the AW on the invoices, but in the end they can also specify some fantasy values. Because who checks this for correctness? No one. Have I already looked at a workshop software (KFZ Faktura), but there are no specifications there. Does anyone know a workshop program/table/page/something where you can see the specifications? I hope I could do well enough What I’m looking for ^^ And I’m asking you to keep comments that are not intended for you. Thank you for your help. p.S.: It’s a Smart 451 mhd – so the information from Mercedes Benz is sought.