Hello together, as an active reader I also have a question about four weeks ago when I was parked I was damaged the bumper. The bad guy immediately informed me of his insurance number etc., so that I can calculate the damage. Three days later I had a cost estimate made in a contract workshop and submitted it to the insurance company. An expert called me and said that the damage must be assessed by an expert. a week later, the secretary of the expert wanted to arrange an appointment with me. However, since I always have little time and need the car constantly, I asked her to call me again the next day. Since then, I haven’t heard anything. Is it my business to run after the gentlemen? Should I drive to the DEKRA or the TÜV and have a “short report” done? I would also like to have the car repaired, but not in the contract workshop, i.e. the regulation should take place on an expert basis. Can the insurance deny me the payment if they have not looked at the car by their own expert? Thank you already in advance,