Tyre collection by GLS unfortunately goes wrong

Hello, I have a problem with GLS and wanted to ask if someone has already had the same experience and how the whole thing went out. Had on 27.1. via reifentransport24.com a pick-up order for 2 tires abandoned. The next day already came the messenger, but I could not get to the door in time at the time. No matter, he will leave notification tomorrow (so today) again. Since I have at the moment free also no problem. So I got up in time and waited, wa In fact, in the history, it says that there was a messenger here this morning and that he left another notification. It didn’t hurt anyone, nor could I find a notification like the first attempt. Thus, the order was automatically cancelled and I stay on the cancellation costs of R After several phone calls with the tire transport24 and GLS, I only had to describe the facts in an e-mail at the tire transport24, so that they take care of it, because according to GLS, only the shipper (->tire transport24) can do that. That’s why I asked if someone had something like this before and how the chances of success are. Thank you and many greetings