Naviupdat not possible?

The Navi update is probably not possible. I have used a new USB stick with 32 GB and Fat 32, and all files are copied on it after unpacking, as in the manual. But the disk is “checked” for hours, nothing is installed and the activation key is not queried either. The pictures in the manual do not agree either, to “map management” via the Navi function you do not come either. So the Navi is actually useless in traffic, because old t, and the way to make updates is also “medieval”. My Citroen workshop refuses to approach the update and says it doesn’t work and they don’t do it. Strange that my Renault workshop says the same for updating my Dacias. Do they want to sell a car again? If it works, I’ll make a bow around there. Does anyone have any idea how it could work or a link to a help on the web. Thank you