Hello, I don’t like to start a new -old topic, but really didn’t know where to put myself A friend had an accident on 07.12.12 -he was taken the way and it was very smooth, the other car driver could not brake anymore- the rear sliding door and the frame were totally down. An expert report was prepared: repair costs without VAT: 2932.79 € – VAT: 557.23 € – Rep.Costs with VAT: 3490.02 € Now the insurance has communicated by phone, that she transfers 2432,79 €. I can’t understand it right somehow…… does that mean that the VAT is always deducted and then the net counts? The statement was that too many people can pay out the money and can’t regulate the damage. But is that not completely irrelevant for the insurance, because the causer is to blame and the damage is present. Sorry, I read something about net and gross in the forum, but unfortunately not quite understood VG Steffi