Ventilation / heating / actuators defective?!

Hello, my moose doesn’t get really warm anymore. Even after a long drive only lukewarm air flows out of the nozzles. I have read a lot now and shut out the heat exchanger. The thermostat is also fine. It seems to me that it is more likely to lie on the actuators, because I hear a short surrehen every 4 seconds (about 0.5 seconds each) as if the actuators want to adjust. It sounds like they somehow sit tight and don’t find the position or something like that. Do I turn the heater once on cold and then on warm I hear a longer surrehen (adjust) and the short adjustment noises are temporarily gone, but it doesn’t get warm. Does one of you have tips? I read you can recalibrate the actuators. Does there have any experience? Thank you and greeting