Trouble with Jekill & Hyde Klappennauspuff. Who else??

Annoyance with Jekill & Hyde Klappennauspuff. Who else?? Have mounted a Jekill & Hyde Klappennauspuff system on my Fatboy Bj 1995 about 3 years ago, mileage about 15 T km. After the last exit the flaps could not be switched any more, when I wanted to look, the turning roller fell already on the yard. Installation dismantled, after useless phone call with Jekill & Hyde, the system to send in to the friendly. Answer by Jekill & Hyde: The one pot would be reparated on guarantee. The 2nd pot is not a guarantee and costs 450,-€. For me it is incomprehensible that the same mistake is a pot on guarantee and the 2nd is to be paid. In my view, the construction of the pulley is questionable. The connection „fold to pulley is held only by a 4mm pulley (permanent heat expansion) no side guide when flipping, as inclusion of the pulley has a lot of play. The 4mm pulley is welded with the pulley pulley. e secured from twisting (for eternity) but on the other hand the 4mm thread should hold everything, result: It rips out, and cannot be dismantled anymore. I can’t imagine that I am the only one in which this error has occurred, maybe one of you has had this problem before? See pictures of pulleys and pots. Looking forward to your answers. Greeting Jerry09